Frequently Asked Questions

Given the handmade nature of the works we sell, there may be slight variations to the website image and the actual item. This is what makes the item special and unique.
However, if this is a concern for you, please Contact Us; we're happy to email more images and answer any further queries you may have.

Although we endeavour to keep our site up-to-date, there may be times when we miss something or an artwork sells the same day you view it.  If this happens, we will advise you ASAP as to whether we can source a similar work from the artist.

Of course we do! Just let us know if your purchase is a gift, we'd love to wrap it for you.

Please notify us of your intention to return or exchange your purchase within 7 days of delivery.

If the problem is due to our fault, we will cover the cost to return your purchase to us. If you have just changed your mind, then costs to return the item to us will be your (the customers) responsibility.
Please see below for more detailed information.

Returns
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the artist.

There are certain situations where only partial refunds are granted, ie: any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you request a refund and it's within our parameters, then your refund will be processed; a credit will be applied via your original method of payment within 5 business days.

Late or missing refunds                 

With a number of banks, there is often processing time before funds clear and show up in your account.
If you have not received your refund in the expected time-frame please Contact Us.

Exchange

We are happy to exchange items if they are defective or damaged. If you need to exchange an item please Contact Us and send your item to: Town & Country Gallery, 111 Princes Highway, Yarragon VIC 3823

Gifts
If the item you receive as a gift is not suitable please Contact Us.  We'll issue a credit note for the value of the item you wish to return. Once we have received the returned item, a gift voucher will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who made the original purchase.

Shipping
To return your purchase, please Contact Us before mailing the item to: Town & Country Gallery, 111 Princes Highway, Yarragon VIC 3823

You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable.   In the case of refunds (due to damaged or defective products), the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged item to reach you may vary.

If you are returning an item over $100, please consider using a trackable postal/shipping service with insurance for the full value of the item, as we are not able to guarantee that we will receive your returned item.