Please notify us of your intention to return or exchange your purchase within 7 days of delivery.
If the problem is due to our fault, we will cover the cost to return your purchase to us. If you have just changed your mind, then costs to return the item to us will be your (the customers) responsibility.
Please see below for more detailed information.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the artist.
There are certain situations where only partial refunds are granted, ie: any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you request a refund and it's within our parameters, then your refund will be processed; a credit will be applied via your original method of payment within 5 business days.
Late or missing refunds
With a number of banks, there is often processing time before funds clear and show up in your account.
If you have not received your refund in the expected time-frame please Contact Us.
We are happy to exchange items if they are defective or damaged. If you need to exchange an item please Contact Us and send your item to: Town & Country Gallery, 111 Princes Highway, Yarragon VIC 3823
If the item you receive as a gift is not suitable please Contact Us. We'll issue a credit note for the value of the item you wish to return. Once we have received the returned item, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who made the original purchase.
To return your purchase, please Contact Us before mailing the item to: Town & Country Gallery, 111 Princes Highway, Yarragon VIC 3823
You will be responsible for paying shipping costs to return your item. Shipping costs are non-refundable. In the case of refunds (due to damaged or defective products), the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged item to reach you may vary.
If you are returning an item over $100, please consider using a trackable postal/shipping service with insurance for the full value of the item, as we are not able to guarantee that we will receive your returned item.